JOB

Business Delivery Executive

Company
IDfy
Package
INR 3,00,000 LPA -3,30,000 LPA
Work Location
Mumbai
Workmode
WFO
No. of Positions
10
Deadline
5 Jan 2024
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Business Delivery Executive

Who are we looking for?

IDfy is looking for candidates for the role of Executive.

Skills we are looking for:

  • Excellent communication skills.
  • Calm & able to work with others in a close manner.
  • Customer Service Support
  • Good multitasking skills.
  • Able to maintain customer confidentiality.
  • Clear Communication

Your day-to-day work will involve:

  • Meet targets by answering customers’ queries through a ticketing system (Inbound / Outbound calls / Emails)
  • Go above and beyond to create a delightful experience for the customer
  • Research required information on IDfy Portal in order to solve customer queries and issues
  • Identify and escalate priority issues, and report to the high-level management
  • Route inbound calls to the appropriate resources.
  • Documenting notes on cloud-agent after each call interaction
  • Follow the scripts and processes after having a complete understanding of the customer query
  • Understand the BGV industry in order to answer to the client needs
  • Invite customers to share CSAT scores on mails and calls